For reply enquiries received from a customer's problem, according to the previous himself the experience of foreign trade, to give customers some tips and tidy it up, think about or post, the author also hopes to more foreign trade staff to explore ideas, play with each other, grow together!
Q: some customers are started there was no voice after inquiry, if no reply email to each other is also a lot of?
For enquiry, here do a rough classification, general inquiry condition has the following kinds:
1. Collect market
2. The fraud
3. Is the buyer, but have intention to suppliers, and only collect price to his intent negotiation with suppliers
4. Is the buyer, and there are suppliers of cooperation, to other supplier information collection as alternative
5. The real needs of the buyer
So, first of all, you made an inquiry to gauge customer belong to which kind? If it is:
1 and 2, can be ignored him
3. This kind of customer, today want to let him and you cooperation is difficult, to quote us price to consider clear, but if the communication and service can make him remember you, will have the opportunity of cooperation in the future.
4. The customer is need to spend a long time the guest mood maintenance, also need to he remember you, buyer pays attention to is the price reasonable, service professional, product quality is stable. So communication at ordinary times should pay attention to details, capture seize the customer's key point from the communication. Make a notification email when we have new products, maintain a connection, maybe buyer expand scope of procurement, you become his purchasing the object. , of course, if I can get his contact information, such as MSN or skype or personal email and would like a friend contacts, your success will follow.
5. The buyer doesn't simply ask price in inquiry, email will also be asked to other information, such as product about requirements, or company, or to introduce their company information for your reference, this class is focus on the customer, also our clients must timely in the process of follow up quickly. So to grasp the efficiency of the mail, a quotation for the simple, to do with complete information, such as product specifications, packaging, packing and payment terms, and even the number... Facilitate customer received your quotation, you can talk about the details of the purchase immediately.